These terms and conditions constitute the full and complete service agreement between you (the
"Client") and Home Clean Domestic Services Ltd. Please take some time to review this Agreement.
Use of our services constitutes your acceptance of these terms and conditions.
Subject to the terms of this Agreement, Home Clean Domestic Cleaning Services Ltd, agrees to provide domestic cleaning
services (the "Service") to the Client at an address specified by the Client (the "Premises").
The Service will be for such cleaning duties as agreed with the Client at the time of booking.
Home Clean Domestic Cleaning Services Ltd. will provide one or more Domestics (the "Cleaner") to attend the premises to
provide the Service at a time and date mutually agreed between Home Clean Domestic Cleaning Services Ltd and the Client
(the "Service Time").
• Staff are fully trained and Police Checked and regularly supervised.
• Staff usually work solo, however we also have teams of two.
• Staff are fully vetted and insured with public and employees liability.
• Staff are made up of part-timers who stipulate the hours they can commit to, therefore not over stretching themselves so in
the long run can provide a more efficient service.
• Staff will not eat, drink or smoke in your home.
• Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
• Heavy lifting and High Climbing are not covered by our insurance.
If any uncertainties or special requests please call for clarification.
About our Service
• Interior windows can be cleaned on a rota basis, however, if required we will clean them all at once.
• We can plan your service so that we do specific tasks. We can cover all general cleaning or provide a more 'housekeeping'
role such as washing, change bedding, general tidying a 'helping hand'.
• We can provide ironing services, but the standards are dependent on the equipment supplied.
• We are happy to work with you in prioritising the areas we clean, so that you get the maximum benefit from our time and
services.
• We prefer to work to your list of cleaning requirements or a Cleaning Schedule as discussed on the initial visit.
• We will arrive on any agreed date but cannot always specify a time. We are able to work between 8.30 am 4.00 pm Mon-Fri.
• Bookings are made with a allocated time agreed, therefore there may be occasions that the clean may not be fully
completed.
• We offer a minimum of 4hrs per month of which you can have 2hr per fortnight / 4 per month / or more if required.
• Bookings can be made for the minimum hours plus increments of ½ hours thereafter.
Terms&Condition
Security
• Again, all our staff are vetted and supervised.
• We operate a coded key holding service.
• We can operate a password system if required.
• We are fully nsured to protect your home and our staff.
Customer Care
• We want to keep in regular contact with you in order to ensure that you get the best possible service from Home Clean
• Please feel free to contact us by telephone or through our website.
• Bleach and abrasive products are only used at the customer’s request and risk.
Your Obligations
• To provide a safe working environment for our staff, e.g. safe electrical appliances, securely fixed carpets, good lighting and
ventilation etc.
• To pay promptly for all cleaning hours provided.
• During the period of this agreement and for a period of 12 months after the termination of this agreement, the client will not
employ any staff that have been employed by Home Clean Limited. Home Clean Limited reserves the right to claim any
damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum of
£250.
• The client may not employ Home Clean Limited staff.
• Please ensure that access is provided. Failure to gain access incurs a £12 charge.
• We can devote more of our time in providing you with the best of our professional services should you spend a few moments
tidying before we arrive.
Our Charges
• Payment for your first clean is requested in advance by Cheque, Cash or Bank Transfer and will be deducted from your first
invoice.
• Payment can be by standing order, BACS or Cheque.
• Invoices are sent by email or post monthly, normally sent the 3rd week of month payable within 15days.
• Late payments will be subject to a 5% charge per month.
Special Circumstances
• If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should contact us to re-
arrange an alternative date.
• We will treat your home with the greatest of care. Please inform us of any items that are irreplaceable, so that we can make
special arrangements for care or exclusion to the clean.
Cancellations
• Please contact us, giving us at least 2 full working days notice if you do not want a particular clean or are on holiday.
• Our cancellation charges are dependent upon the notice given and are as follows;
Outside 2 full working days; nil, 1 working days 10%, Same day 25%, upon arrival 50%
• After we have provided 2 months service, we will require a notice period for the cancellation of the service. We will require a
notice period for cancellation of the lesser of 2 visits or 4 weeks.
Insurance
• We are fully insured for public liability, employer’s liability.
• Our accidental damage insurance is subject to an excess of £250 and excludes damage caused by the use of abrasive
products or the use and spillage of bleach. We do not provide cover for accidental damage for the first £250 of any loss.
Please make your own insurance arrangements for the excess.
• All our staff are fully trained and endeavour to treat your home and possessions with the greatest care.
Tel: 01223 361-032
These terms and conditions constitute the full and complete service agreement between you (the
"Client") and Home Clean Domestic Services Ltd. Please take some time to review this Agreement.
Use of our services constitutes your acceptance of these terms and conditions.
Subject to the terms of this Agreement, Home Clean Domestic Cleaning Services Ltd, agrees to provide domestic cleaning
services (the "Service") to the Client at an address specified by the Client (the "Premises").
The Service will be for such cleaning duties as agreed with the Client at the time of booking.
Home Clean Domestic Cleaning Services Ltd. will provide one or more Domestics (the "Cleaner") to attend the premises to
provide the Service at a time and date mutually agreed between Home Clean Domestic Cleaning Services Ltd and the Client
(the "Service Time").
• Staff are fully trained and Police Checked and regularly supervised.
• Staff usually work solo, however we also have teams of two.
• Staff are fully vetted and insured with public and employees liability.
• Staff are made up of part-timers who stipulate the hours they can commit to, therefore not over stretching themselves so in
the long run can provide a more efficient service.
• Staff will not eat, drink or smoke in your home.
• Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
• Heavy lifting and High Climbing are not covered by our insurance.
If any uncertainties or special requests please call for clarification.
About our Service
• Interior windows can be cleaned on a rota basis, however, if required we will clean them all at once.
• We can plan your service so that we do specific tasks. We can cover all general cleaning or provide a more 'housekeeping'
role such as washing, change bedding, general tidying a 'helping hand'.
• We can provide ironing services, but the standards are dependent on the equipment supplied.
• We are happy to work with you in prioritising the areas we clean, so that you get the maximum benefit from our time and
services.
• We prefer to work to your list of cleaning requirements or a Cleaning Schedule as discussed on the initial visit.
• We will arrive on any agreed date but cannot always specify a time. We are able to work between 8.30 am 4.00 pm Mon-Fri.
• Bookings are made with a allocated time agreed, therefore there may be occasions that the clean may not be fully
completed.
• We offer a minimum of 4hrs per month of which you can have 2hr per fortnight / 4 per month / or more if required.
• Bookings can be made for the minimum hours plus increments of ½ hours thereafter.
