Faq Our Domestics are interviewed at our office to ensure the suitability of the applicant. Tel: 01223 361-032 What areas of cambridge do you cover?   We cover all cambridge CB1,CB2,CB3,CB4,CB5,CB24 Can you provide references from some of your clients?              Yes, we can provide references from our current clients How much is one-off cleaning?   Please check our services page for more info Who pays the domestic, you or me?   We the company ‘Home clean’ pay the domestics What if I have pets?   Please let us know if you have pets when you book and we will find you domestic who is happy to work around both cats and dogs What happens if I move house?   We would be happy to transfer your account to another address within our covering areas ....................................................................................................................................................................................................................... ................................................................................................................................................................................................ ....................................................................................................................................................................................................................... What happens if I go away or don’t need the service for a period of time?   Let us know at least 24 hours before you leave. You can freeze your service as long as you wish and you will not be charged for it at all. If you are going away for more than a month then we may find a different Domestic, but we will inform you about any changes How do you ensure quality of your domestics?   Our Domestics are interviewed at our office to ensure the suitability of the applicant. In addition to that we require domestics to provide us with verifiable proof of identification, address and two references, one of which has to be a previous employer ....................................................................................................................................................................................................................... What do I do if the domestic doesn't turn up?   Should this happen, please call us and we will endeavour to arrange replacement cover What are your domestics working hours?   Our domestics work hours are mon-fri 8am-4pm (Saturdays are available) Can my domestic come when I am at work?   You can leave a set of keys with the domestic. You don't have to be in on the day the domestic comes What happens if we are not happy with the domestic?   If you think that the domestic doesn't meet your expectations please give us a call or simply email us and we will have a chat with them. If on the second visit you are still not satisfied then we will send a new domestic Do your staff have permission to work in the UK?   Home clean uses only domestics who are fully legal to work in the UK. We are very strict in this area, both for the protection of our clients, the company and it's reputation Do your staff speak english?   All our staff can communicate in english. If you have any problems, please contact the office ....................................................................................................................................................................................................................... ....................................................................................................................................................................................................................... ........................................................................................................................................................................................................................ How long will it take you to find me a domestic?   We try to supply you with a suitable domestic within 7 days Who provides the cleaning materials?   We use your cleaning materials. Clients like the comfort of buying the cleaning materials they like, so their home can smell and feel exactly how they would like it to, however the domestics   may make suggestions for certain products Can your staff wash laundry, iron and shop?   Our domestics are prepared to meet the majority of your needs. Just tell us what you would like us to do and we will take care of it or advise you accordingly. NB: NO HANDWASHING When can we contact your office?   You can contact us anytime! Our normal business hours are   from 7:30am to 6.30pm weekdays. There is an answer service available for any urgent messages ....................................................................................................................................................................................................................... ....................................................................................................................................................................................................................... What is the minimum number of hours?   As a minimum we do 1 hour a week for regular cleaning/ironing and minimum 2 hours for one-off cleaning Do I have to be at home when the domestic Comes?   No..........not necessarily - 85% of our Clients we are key holders for, however we do suggest the first visit you can be there to meet and greet your domestic if possible Do  you have insurance?   Yes........all domestics are covered with full public liability insurance Can I get same time slot each week?   Yes........generally this is how we work - it adds continuity for  both client and domestic Key security   Our careful domestic vetting and monitoring means that we do not have any problems with key security Do I have to pay a cancellation fee?   Depending on the circumstances you may have to but please see our terms and conditions for full details ....................................................................................................................................................................................................................... What if my domestic is ill or on holiday?   We endeavour to contact you as soon as possible with alternate cover for your needs Can I have the same domestic each time?   Yes........we endeavour to place the same regular domestic with you again for continuity ....................................................................................................................................................................................................................... ........................................................................................................................................................................................................................ Would home clean help with an after dinner / party cleaning   Yes of course we can and appreciate there is so much planning and organising beforehand that there is little energy for the next day 'after clean'. We offer to take the stress away while you put your feet up What about those extra jobs that come up?   That's fine - we encourage Clients to leave a note on the day for specifics or priorites to be done in normal time scale, however if you require extra time one week contact the office to be accommodated Who do I pay?   Home Clean Domestic Cleaning Ltd........You will be invoiced direct from Home Clean Domestic Cleaning Ltd by post or email. Invoices are normally sent out the 3rd week of the month. You may pay by return cheque or bank transfer. Payment details will be supplied on the invoice How do you vet your sfaff?   We hold initial interviews, check proof of identity and home  address (usually passport / driving licence etc), follow up at least 2 references related to domestic work and insist they are police checked ................................................................................................................................................................................................. ................................................................................................................................................................................................ ...............................................................................................................................................................................................